Help Center

Pay with Hailo

  • What is Pay with Hailo?

    Passengers who hail a cab off the street can now Pay With Hailo-- a new feature that allows seamless payment with the Hailo app for any ride. Pay with Hailo uses Apple’s new iBeacon technology to pair passengers with Hailo drivers seamlessly.

    Aug 27, 2014 10:30PM BST
  • Why use Pay with Hailo?

    Pay with Hailo puts an end to fumbling for your wallet, practicing your card swiping skills in the back of the cab, or saving tiny receipts. Pair with your driver, set your tip, and step out of the cab as soon as you reach your destination. You’ll also receive an electronic receipt for your ride.

    Aug 27, 2014 10:28PM BST
  • How much does Pay with Hailo charge passengers and drivers?

    There is a 50c fee for customers to use this feature. The 50c convenience fee here is used to cover card processing costs. This fee applies to Pay With Hailo fares only, and there are still no charges included for regular Hailo e-hail bookings through the app.

    Nov 05, 2015 12:03PM GMT
  • How can I use Pay with Hailo?

    Pay with Hailo allows check-in into the taxi two ways. One way, the app will recognize when it’s near a Hailo driver and prompt you to connect and pay via a simple one-click confirmation. Another way, you will need to select “Pay” on the “Account” screen that will lead to the list of nearby taxis. Choosing your driver from the list will allow to connect and pay via a simple one-click confirmation.

    Aug 27, 2014 10:42PM BST
  • What is Pay with Hailo cancellation policy?

    There is no cancellation fee for Pay with Hailo. Please note: a) If you cancel within 1 minute of your check-in you will not be charged for your trip. b) If after 1 minute of your check-in you decide to cancel, the driver will be notified about you cancellation and will need to confirm the cancellation and accept any other mean of payment.

    Aug 27, 2014 11:05PM BST
  • Can I pay by cash?

    No. Pay with Hailo only works with your stored credit card (Mastercard, Visa and American Express) – ensuring a fast service and rapid payment for everyone. You can add your card details in the Account section of the app.

    Aug 27, 2014 11:02PM BST
  • Will my credit card data be safe?

    All payments are secure. Pay with Hailo uses the same world-class processing method to accept payment as our core service.

    Aug 27, 2014 11:03PM BST