Help Center

About Hailo

  • What is Hailo?

    At Hailo, we help remove some of the everyday hassles that slow you down. With our easy-to-use app, passengers get a taxi or licensed car in two quick taps, while drivers earn more money more efficiently.

    May 05, 2015 04:01PM BST
  • Why should I use Hailo?

    If we had to choose our top four reasons to use Hailo they would be: Hailo is easy. Find a car near you (even those you can’t see) in two taps and watch it come and pick you up in real time on a map. Safe and reliable. We only work with licensed drivers and every journey is logged. And because the car comes to you, there's no more wandering the streets or waiting in the cold and rain. Hailo is great value. You get simple, transparent pricing and no unexpected fees. We believe that whatever type of licensed vehicle you prefer, it should be an affordable and everyday way to get around Hassle-free payment. Because you pre-registered your card you don’t have to fumble around for your wallet or ask the driver to stop at a cash machine. We’ll even email you a receipt so no more messing around with scraps of paper.

    May 05, 2015 04:02PM BST
  • Is my personal information secure?

    We take the security of your personal information very seriously. It is stored securely and we never, ever, share this information with a third party except where necessary to provide our service to you. See our Privacy Policy for more information. We also use a leading PCI compliant service payment provider who holds the highest level of certification given by card issuers (PCI-DSS Level 1) to store your credit card information. And if you think that sounds all official and very secure, that’s because it is.

    Oct 06, 2014 07:30PM BST
  • Which Smartphones are compatible with Hailo?

    Hailo is currently available on Android and iPhone (models 4 & above). Our app works best on the most recent versions of these smartphones, so make sure your phone is up-to-date with the latest software.

    Apr 17, 2015 03:13PM BST
  • Can I come and work at Hailo?

    We are always on the lookout for enthusiastic and (ahem) driven people to join our ever-expanding team. For all our current openings take a look at our Careers Page.

    May 01, 2014 01:30PM BST
  • How can I contact Hailo?

    For general enquiries, please first take a look at our Help Desk. If you can’t find the answer you’re looking for, want to report an issue, or just feel like telling us of a great experience you’ve had with Hailo, drop us a line using our Contact Form and our Customer Service team will get back to you asap.

    Apr 17, 2015 03:15PM BST
  • Where can I use Hailo?

    A Hailo hail is accepted around the world every two seconds by Hailo’s global network of drivers. Launched in November 2011, Hailo is available in more than 20 cities, including London, Madrid, Barcelona and Osaka, and all across Ireland.

    Apr 17, 2015 03:24PM BST
  • How much does it cost?

    The Hailo app is free to download and you don’t pay anything extra for your journey. There are no hidden charges and the meter doesn’t start running until you get into the cab - and that includes five minutes free waiting time. Of course, good service still deserves recognition, which is why we have made leaving your driver a tip easy and optional. And for more information on cancelling a cab read our Cancellation Policy.

    Oct 02, 2013 10:52PM BST